Ultimatus Services LTD is the one of the leading call centers in Georgia with professional foreign management, qualified, fully trained, web enabled and sales-focused call center agents. Ultimatus Services LTD agents focus on increasing sales generated by your marketing campaign or website, while simultaneously tending to your customers with the care and attention you would expect from one of your own employees.
• Skilled, professional, customer support and technical service representatives
• Improved market coverage
• Faster ramp-up, launch, and roll-out of new campaigns
• Experience with programs similar to yours
• Rapid response to market conditions
• Account management expertise
• Enhanced reporting capabilities
• Market testing capabilities
• Remote call monitoring
Our Infrastructure includes:
• State-of-the-art computerization with fully automated call desks
• Uninterrupted and backup power supply
• Fully redundant voice and data communications with security
• Dedicated high speed internet connectivity
• Scalable capacity
• Less than 300 milliseconds latency
• Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity
Our high technology telecommunications systems include:
• Private Branch Exchange (PBX): A computerized telephone switchboard with an expanded range of voice and data services.
• Interactive Voice Response (IVR): Refers to an automated call handling systems where the caller interacts with a computer controller voice signal.
• Internet Protocol (IP) telephony,Voice over IP (VoIP): Is a system that uses an Internet connection to pass voice data using IP instead of using a standard public switched telephone network.